Information About Our Use of Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting/retargeting cookies. These cookies record your visit to our website, the pages you visit and have visited, and the links that you follow when browsing the Internet. We will use this information to make our website and the advertising we show you, both during and after your visit, more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie type	Cookie name	Purpose
Error tracking	TRACKJS_USER	Tracks JavaScript errors that occur in a user's browser.
Marketing	_mkto_trk	Used by Marketo to identify users who have arrived via an email marketing campaign.
Security	__cfduid	Used to identify a user if you're behind a shared IP address and apply security settings on an individual basis.
Security	_cleo_session	Used to identify a Cleo user.
Security	plaid_link_persistent_id	Used by Plaid (a service to connect to a bank account) so that users can be identified.
Security	rack.session	Used to identify a Cleo user.
Support	intercom-id	Used by Intercom (a live chat support system) to identify a user so that conversations can be retrieved.
Support	intercom-lou	Used by Intercom so that users can be identified.
Support	intercom-session	Used by Intercom so that users can be identified.
Support	mp_	Used by Intercom Mixpanel to analyse user behaviour.
Usage tracking	ajs_anonymous_id	Used by Google Analytics to identify returning users.
Usage tracking	ajs_group_id	Used by Google Analytics to track users through Cleo.
Usage tracking	_ga	Used by Google Analytics to identify users.
Usage tracking	_gat	Used by Google Analytics to throttle the request rate.
Usage tracking	_gid	Used by Google Analytics to identify users.
Usage tracking	_hjincludedInSample	Used by Hotjar to decide whether a user is included in a testing sample.
Usage tracking	_hp2_id	Used by Heap Analytics to identify a user.

Please note that third parties (including, for example, advertising networks, affiliated websites, social media sites and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.